Our Return Policy

We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services, and want customers to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We apply refunds to the tender with which returned items were purchased. If we choose to provide a refund and no record of sale is available, we’ll ask for personal identification and a refund will be provided at the current price on a Nordstrom gift card.

Need to make a return? We no longer send return labels with orders, but you can still print your own prepaid label, get a QR code to use at eligible USPS or FedEx locations or make your return in store. Please be sure to pair the item with the correct package and label. Items sent to us by mistake, with the wrong label, or that do not meet our return criteria won’t be returned to you or refunded.

How are my refunds credited?
All refunds with a sales receipt will be credited to the purchaser’s original form of payment, including gift cards (so be sure to keep your gift cards, even if they have a $0 balance). We offer gift receipts to customers when they purchase gifts. When returning an item with a gift receipt, the refund may be credited to either the original form of payment or a Nordstrom gift card. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom gift card. (Gift cards cannot be redeemed for cash unless required by law.)

• Items Returned by Mail: If you ordered by credit card, we’ll credit your account within 3-5 business days of receipt. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return.
• If you paid by gift card(s), it is important to keep your original gift card (even with a $0 balance) as, generally, refunds or returns will be credited to your original gift card(s). If you also paid with a Nordstrom Note, we’ll credit it back to your account within 72 hours. If you have questions, contact customer care at 1.888.282.6060.
• If PayPal, Afterpay or a credit card was used in combination with a gift card or Nordstrom Note, the merchandise amount will be returned proportionally to the tenders used.
• Shipping Charges: Unfortunately, we cannot refund shipping charges.

I don’t have a printer. Is there another way I can do a return?
If you’d like to do a digital return but don’t have a printer, please follow these steps.

If you have a account:

• Sign into your account and visit your Purchases page.
• Choose Details on the order containing the items to be returned.
• Select Start a Return and complete all steps in the online form.
• Show your QR code at an eligible USPS or FedEx location and they’ll print a shipping label for you.

If you checked out as a guest:

• Enter your order number and ZIP code.
• Complete all steps in the online form.
• Show your QR code at an eligible USPS or FedEx location and they’ll print a shipping label for you.

Alternatively, you can take your return to your most convenient Nordstrom, Nordstrom Rack or Nordstrom Local.

GIFT CARDS
Gift cards can’t be returned.

FINE JEWELRY
Please follow the instructions included in your shipment and fill out the return section of the packing slip when returning fine jewelry by mail. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed. Fine jewelry can also be returned to Nordstrom stores that have a Fine Jewelry department. Simply bring the packing slip and/or credit card used when you placed the order.

GREEN SHIPPING
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

How do I make an international return outside of the U.S.?
International orders made with Borderfree or ESW have a different return process and do not qualify for free returns or merchandise exchanges. Refer to for complete details on processing your return.

Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you don’t have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at current price on a Nordstrom Gift Card.

How do I return items containing potentially hazardous materials?
Please pack, label and ship these items separately, and remember to attach the special label we’ve included to each package. Due to shipping regulations, this is required by USPS.

Do you take everything back?
We’ll do our best to take care of you, but from time to time we cannot accommodate a return.

Is there a time limit? What if the item is worn?
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return. There are no time limits for returns or exchanges.

Why do special-occasion dresses and some designer items have tags that say if the tag is removed the garment cannot be returned?
If customers need to return a special-occasion dress or designer item, we ask that the item be in the same condition as when they received it, with all packaging included and tags still attached. Customers have told us that it’s important to them that the special-occasion dresses and designer items they’re purchasing have not been worn or used prior to their purchase. Over the years, we have also found that we received a disproportionate number of returns that appeared to have been previously worn in these categories, compared to other categories we sell. To meet our customers’ expectations, we implemented a tag or card to help ensure these items are returned in original condition. 

Why do car seats need to be returned in unopened boxes?
Product safety is our utmost priority. Car seats must be returned in the original, unopened box. Car seat boxes come with unbroken seals to ensure the item is brand-new. We will not accept returns with a broken seal. Before you open a box, please make sure the car seat is the item you intended to purchase. Please contact the manufacturer directly for defective products/parts.

Are there restocking fees?
No.

Why does Nordstrom request my personal identification for a return without a record of sale?
Because of our liberal return philosophy, we have this internal auditing procedure to give us the ability to monitor and investigate refunds and returns without a record of sale.

Do you take checks?
Checks will no longer be accepted as payment for merchandise. However, checks will continue to be accepted for payment on accounts.

How do you process my return if I paid with PayPal (U.S.)?
If the full amount of your purchase was made with PayPal, your refund will be credited to the same PayPal account. If your PayPal purchase included a Nordstrom Note or Nordstrom Gift Card, your refund will be credited to your PayPal account in separate amounts. If your return is made in store, you’ll receive your refund in the form of a Nordstrom Gift Card.

How long does it take for a third-party seller return to be reflected on my account?
Your refund status can be found in your purchase history. Please allow 10–14 business days for us to process your return. You’ll receive an email confirmation when your return has been processed and when we begin issuing your refund.

How is the return-by date calculated for purchases from third-party sellers?
Purchases from third-party sellers begin once the order has shipped. Each seller has a specific return window with a designated date assigned; you can find your specific return-by date in your order history.

Why didn’t I receive a refund for my order from a third-party seller?
Purchases from third-party sellers are eligible for a full refund if returned by the specified return-by date, which can be found in your purchase history. Returned items must be in the same condition as when they were received: unworn, undamaged, unaltered and with the original tags. Items that don’t meet these conditions won’t be eligible for a refund.